Our products are made in San Francisco and we stand behind their quality construction. If any items are defective upon receipt, just let us know as soon as possible and we’ll replace it.
Soft Shell: 5 Year Warranty
If you bought the wallet on our site, we've got you down. Your order history will serve as the registration and there's no need to do anything else.
However, if you bought your product from SlimFold on Amazon, please forward your confirmation to firstname.lastname@example.org so we can track the purchase information.
Our Soft Shell material was engineered for ultimate durability and come with a 5 year manufacturer warranty if purchased from an authorized distributor (such as from SlimFold itself) in new condition. This doesn’t mean it’s impossible for the item to wear out, but we do guarantee that it won’t structurally fail on you because of a manufacturing defect. The warranty IS transferrable if you pass it down to your kid or give it as a gift, but not if the product is re-sold.
Products purchased from other sellers CAN NOT be guaranteed to be authentic OR in new condition (even if listed as “new”) and therefore DO NOT qualify for the manufacturer warranty.
Tyvek: $5 Lifetime Refresh Program
Upon their introduction, our Tyvek wallets became the world’s thinnest wallet and has kept the crown ever since. Like jeans, the material wears in and fades over time, becoming softer and molding to what’s in it. Since our initial Kickstarter campaign, we introduced plastic reinforcements which keep them looking newer for longer. They generally last longer the fewer cards are held. Since they now have a loyal following, many customers use a wallet until they feel like swapping it out for a “fresh” one so we’ve introduced the “refresh” program.
Instead of imposing a time limit, it’s essentially a standing $5 credit towards your next Tyvek wallet… or you can upgrade to the Soft Shell at any point and apply the credit. Yep, after you get your first refresh, you still qualify for another refresh the next time! You don’t need to return your old one either, as we encourage “down-cycling” by using it for extra cards or receipts.
We’re not super automated at the moment so to take advantage of the refresh program just place your order and then reply to the order confirmation saying you’d like to use your refresh… we'll pull up your previous order info and apply your credit.